POC Not Processed in GLSM

DESCRIPTION

Documentation of Mandatory fields of Vessel Namen and IMO for POC to be processed in GLSM

BACKGROUND

• Buyer Client (Maersk 11327) is able to process the Order Response but not POC

• No system email alert notice/received known

EXCEPTIONS AND HANDLING

n/a

PROCEDURE

1. Case Identification

• Click the case and put the status as “In Process”

• Case Type: Integrated Buyer

• Case Issue: Import/Export

2. Documentation Mining / Consultation

• Request client to provide XML files

• Request IT Ops to provide SRC and XML files

• Touchbase with Dev team as need requires to validate

3. Advising

• Relay to buyer client the explanation behind failure to import POC

• Advise supplier client that Vessel Name and IMO) are mandatory information for processing POC on the buyer side

4. Resolve your case in Salesforce

EMAIL TEMPLATE (Platform Support)

TOOLS/ACCESS