Requesting the addition of a brand, category, certificate or membership
When editing your company profile, there maybe occasions, for instance, that a brand you represent or a certification your company has, is not available for selection. This is because those records are not be available within the ShipServ "Master data".
Should you wish to add a new brand, category, industry certification or membership, first you must make a formal request for the ShipServ data team to review, approve and have added to the "Master data".
The simplest and preferred way to make this request is through editing your company profile. When adding a brand, category, membership or certification, if you are unable to find the record, you will have the option to submit a "request."
During the process of requesting new master data, there will also be the option for you to provide additional comments (if you require to do so). In the case of a brand request, where you are additionally claiming to be the brand owner, there will also be the opportunity for you to provide evidence of this.
Once the request has been successfully submitted, the support team will then be in contact shortly afterwards to advise you that the request has been approved and the record added and is available for selection. Subsequently, if rejected, the reasons for the rejection.