Internal: Operational Usage of Intercom

This article contains information on how to use Intercom for operational purposes. Right now it only includes how to set a scheduled maintenance message but more is on its way!

Setting a Scheduled Maintenance Message

Everything you need to know for how to set a scheduled maintenance message. To target the login page only, don't forget to set the targeting to Page URL contains id.shipserv.com/login.

It is suggested to create a new banner each time. This allows you to see who has seen the message and who has not. Once the banner has ran its course, to take a record of everyone who has seen it you can export it to a CSV. Once finished, please delete the banner so that it does not clutter up the banners list.