Plugin due to Vendor Deleted
DESCRIPTION
Plugins were originally developed for AMOS using Integrated Buyers.
These are enhancers of documents that make our XML files acceptable for the client’s own system.
BACKGROUND
Plugins were originally developed for AMOS using Integrated Buyers.
These are enhancers of documents that make our XML files acceptable for the client’s own system.
EXCEPTIONS AND HANDLING
N/A
PROCEDURE:
Await *Final* Alert. Note that for any transaction that encounters an issue, FX will try to process the documents at least three times, on fourth time the FX will generate a **FINAL** Resend Failure Error which SDC must handle.
Once SDC receives the Final alert, he or she must review the alert to find out may have caused the issue.
How?
a. Look for the LOAD HEADER:
b. If LOAD HEADER: OrderId = 0 VendorID = 0 No of Lines = 0 this means that the RFQ’s copy in the client’s system to which the RFQ or Quote is linked to has been removed or deleted.
c. Identify the type of transaction of the alert based on the attachments in the email SDC received:
d. Once transaction type has been identified, use template available in SF to respond to the client.
EMAIL TEMPLATE (Platform Support)
Dear Customer,
We have received the alert below, the error is probably caused by the supplier being deleted from the inquiry:
Quote Reference Number from Supplier Name TradeNet ID XXXXX for RFQ Reference Number for vessel vessel name.
The RFQ was quoted date.
Please note that this Quote will not be imported in your AMOS. You may choose to recreate the RFQ with the same line items and ask your supplier to re-quote so that the quote will be imported.
Should you need assistance, please email us at support@shipserv.com.
Regards,
Name
Signature
TOOLS/ACCESS
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SF