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      POC Not Processed in GLSM

      DESCRIPTION

      Documentation of Mandatory fields of Vessel Namen and IMO for POC to be processed in GLSM

      BACKGROUND

      • Buyer Client (Maersk 11327) is able to process the Order Response but not POC

      • No system email alert notice/received known

      EXCEPTIONS AND HANDLING

      n/a

      PROCEDURE

      1. Case Identification

      • Click the case and put the status as “In Process”

      • Case Type: Integrated Buyer

      • Case Issue: Import/Export

      2. Documentation Mining / Consultation

      • Request client to provide XML files

      • Request IT Ops to provide SRC and XML files

      • Touchbase with Dev team as need requires to validate

      3. Advising

      • Relay to buyer client the explanation behind failure to import POC

      • Advise supplier client that Vessel Name and IMO) are mandatory information for processing POC on the buyer side

      4. Resolve your case in Salesforce

      EMAIL TEMPLATE (Platform Support)

       

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