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      Profile Not Displayed in Search Result

      Action needed when profile is displayed in search result

      Search results as displayed in ShipServ Search are driven primarily by an application called Algolia.

       

      When a supplier card is not displayed as expected, it is primarily due to index not existing/incorrect in Algolia.

       

      To fix this, resyncing the supplier's indices is needed. This can now be triggered within Salesforce.

       

      Steps:

      • Go to the Account record which is experiencing issue in search.

      • In the button group located in top left of the page, locate and click Resync Search Index.

        A popup window should appear while syncing is in progress. This will automatically close once completed.

      • Do the search again to verify whether this has been rectified. If not yet, wait for 30mins then check again to give time for platform cache to reset,