TENANT NOT FOUND Errors

DESCRIPTION

Tenant not Fund Errors are triggered when a Buyer or a Supplier sends a transaction with an TNID that does not exist in Zero.

The TNID may not be in Zero due to it either being:

• deactivated as part of a clean-up

• deactivated as requested by the Supplier

• not-migrated (active in Legacy but not migrated to Zero)

BACKGROUND

When an account is really inactive or invalid or not yet replicated in Zero, there is a web service error that throws rendering the transaction to fail

EXCEPTIONS AND HANDLING

For the newly replicated TNID in Zero we need to inform IT Ops immediatlety via Email.

But the inactive TNID that no longer transacting thru ShipServ can be compiled and send to IT ops before the end of your Shift.

PROCEDURE

There are 3 types of TENANT not found issue that you need to identify and process accordingly.

1.) Inactive Accounts that no longer transacting thru ShipServ (Closed Down Business, They no longer wish to use ShipServ etc.)

a. First Step, inform buyer that the Supplier they chose no longer transacting thru ShipServ and they need to use another one moving forward and remove that TNID in their system.

b. Inform IT Ops, via EMAIL the TNID that is already inactive and tag them as an ERROR.

c. Once the step above is complete, close your case.

2.) Inactive Accounts with a substitute TNID to use.

a. First Step, inform buyer that they need to use the new TNID moving forward, then inform them to resubmit the transaction complete with the new TNID and the reference of the RFQ/Order.

b. Once the step above is complete, close your case.

3.) Account that is active but not yet replicated in Zero.

a. First Step, raised a ticket to Data Change Team to replicate the account in Zero.

b. Then, once replicated inform our client that there is a misconfiguration found on the account and try to resubmit again the transaction complete with the RFQ/Order reference.

c. Furthermore, Inform our Level 2 via email the TNID of the replicated account with the transaction reference and reprocess again the RFQ/ORD.

d. Once the step above is complete, close your case.

EMAIL TEMPLATE (Platform Support)

Email to Buyer:

1.) Inactive Accounts that no longer transacting thru ShipServ (Closed Down Business, They no longer wish to use ShipServ etc.)

Action: Please update the TradeNet ID in your purchasing system and select a different supplier for your RFQ as SUPPLIER NAME is no longer transacting thru ShipServ

2.) Inactive Accounts with a substitute TNID to use.

Action :Please use TradeNet ID 123456 for SUPPLIER NAME then resend RFQ/ORDER: SAMPLE123. Kindly make sure to update your purchasing system with the correct TradeNet ID for this supplier to avoid getting this kind of error

3.) Account that is active but not yet replicated in Zero.

Action: We have detected and corrected a misconfiguration on the supplier account SUPPLIER NAME TradeNet ID 123456. Please resend RFQ SAMPLE123

Email to IT Ops:

Hi Team,

Kindly tag the below list of TNID's as ERROR as this is no longer active using ShipServ.

TNID: 123456

TNID: 123456

TNID: 123456

Regards

Deo

Hi Team,

Please note that the below TNID's is replicated in Zero, kindly reprocess the transaction as per the details below.

TNID: RFQ REF/ORD REF

123456 SAMPLE 123

Regards

Deo

TOOLS/ACCESS

SF