Supplier Insight Report (SIR)

ShipServ Suppliers can view transactional data summarized over a select period of time or comparing two time periods (of the same length).

💥Trade Business users have access to the full reporting experience. Trade Basic users would need to upgrade to Trade Business for reporting privileges.

Both User and Admin roles can access the reporting tab where the Analytics are found.

The Supplier Analytics reports are:

1. Supplier Insight Report (SIR) - Sales Funnel

2. Customer Data Report

Click here to review below Definitions/Calculations of the fields in the Supplier Insight Report

Supplier Insight Report (SIR) - Sales Funnel

Analytics can be shown for a select period (the default is the last 30 days), or a custom date range.

By hovering over the section for the RFQs, Quotes or POs, further details will be displayed such as total number of transactions and value.

To the right are the summaries of the values of unactioned/declined RFQs and lost/pending Quotes.

Choose a comparison period at the top left of the screen and the report will show the data for both periods, color coded with the dark blue bars and circles indicating the left period and the lighter blue bars and circles indicating the comparison period on the right.

The comparison period calculation can be toggled by tapping the symbol between the date ranges. By flipping the comparison toggle, the periods will switch position, and the calculation will then be reversed To see the comparison over time, select the current/later period on the left. On the right choose "Previous Period" from the drop down menu. Then hit the period switching toggle so the earlier period is on the left next to the dark colored spot and the later period is on the right next to the blue spot. This will show comparisons over time. In below example, the Competitive PO value went from $7,010 to $1,040, a $5,970 decrease of 85%.

To cancel the comparison, tap the date on the right and choose "clear".

Review your time to Quote as compared to the average time other suppliers quoted on those same quotes to analyze your quoting time performance.

Review overall price sensitivity to see how your quote/prices compare to the average prices quoted on the same quotes you quoted.

Total PO Value Table

Review the top six Total PO Values by buyer name in the selected period.

Time vs Wins Table

See the overall effect of time to quote vs win rate in the selected period.

Largest Changes Table

The Largest Changes table shows the biggest delta (positive & negative) between two periods (this is only shown in comparison mode).

Customer Data Report

Transaction data for the period/comparison periods will be broken down by customer in tabular format to show key data such as # RFQs, # Quotes, Quote Rate, # POs, Win Rate, Avg Quote Time and Total PO value. Dashes on on side of the screen indicate that customer did not trade with you during that period. The Export button allows data to be saved to a .csv file.

Definitions/Calculations of the fields in the Supplier Insight Report (tooltips)

• Competitive PO Value

• Direct PO value

• Total PO value

• Direct POs

• Sales Flow

  • RFQs

  • Quotes

  • POs

• Drop Off Report

  • Drop Off Report - RFQs

  • Drop Off Report - Quotes

• Time to Quote

• Price Sensitivity

• Competitive PO Value

  Of the RFQs number shown in the funnel, this is the value of those you have since won.
  
  We only count the PO if its RFQ also came in during the same period selected. If you won a PO where its RFQ came in before the period selected, we won't count it here.

  This means some POs you won in this period might not be counted in this number (i.e. we DON'T count a PO you won if its RFQ came in before the period selected).

  
  Why?

  We do this to make sure the win rate shown in this report is as accurate as possible. If we counted a PO but not its quote then the win rate would be incorrect (too high).

  
  Let's see two examples.

  Today is August and you set the period of the report to May; let's look at 2 different transactions:

  • An RFQ received in April, quoted in May and won in May – this May order is not counted (the RFQ will not count in the funnel as the RFQ is outside the period of the report, so the quote is not counted either, nor is the order)

  • An RFQ received in May, quoted in June and won in July – this July order will be counted (because the RFQ was received in the period of the report, does not matter that the quote and order were done after the period)

     

  Direct POs

  Direct POs (defined by ShipServ as where the PO has no preceding RFQ on ShipServ) are not counted in the Competitive PO Value/quantity boxes.

  Only competitive transactions are shown – i.e. those where there was a preceding RFQ.

• Direct PO value

  Direct POs are defined by ShipServ as where the PO has no preceding RFQ.

  In this case we show the information here in this box.

   

  These are NOT counted in the “Competitive PO value” box or in the Sales Flow POs count .

• Direct POs

  Direct POs (#) are the number of POs where the PO has no preceding RFQ. These are not counted in the "Competitive PO value" box or in the Sales Flow POs count.

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Total PO value

This is the total value of Purchase Orders on TradeNet during the selected time period (historical data starts from 2019). This is always in USD.

In any selected time period, ShipServ will use the latest PO value, or the latest POC (Purchase Order Confirmation) value where one exists, for all new transactions in that selected time period.

If a PO is in a different currency to USD then this value is converted to USD on the day the PO is issued. The exchange rate used is updated daily.

Where a PO has no value or an invalid currency, the median value of all POs in the last 12 months will be used.

Sales Flow

• RFQs

  This is the number of RFQs sent to you in the selected time period.

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• Quotes

  Of the RFQs number shown in the Sales Flow, this is the number you have since quoted.
  
  We only count the quote if its RFQ also came in during the same period selected. If you did a quote whose RFQ came in before the period selected, we won't count it here.

  
  This means some quotes you made in this period might not be counted in this number (i.e. we DON’T count a quote you did if its RFQ came in before the period selected).

  
  Why?

  
  We do this to make sure the quote rate shown in this report is as accurate as possible. If we counted a quote but not its RFQ, the quote rate would be incorrect (too high).

  For the same reason, when we see an RFQ and its PO but we cannot see your quote on ShipServ, we will add a "balancing" quote to your quote count to make the quote rate and win rate accurate.

  Let's see some examples. Today is March and you set the period of the report to the month of January only:

  • An RFQ received in December was quoted in January – this January quote would not be counted (even though the quote is done in the period of the report, the RFQ it relates to was received in December, outside the period of the report)

  • An RFQ received in January was quoted in January – this January quote would be counted

  • An RFQ received in January was quoted in February – this February quote would count (RFQ received in the period of the report, does not matter when you quoted)

  • An RFQ received in February was quoted in February – this February quote would not be counted (RFQ received after the period of the report).

   

• POs

Of the RFQs number shown in the Sales Flow, this is the number you have since won.

We only count the PO if its RFQ also came in during the same period selected. If you won a PO whose RFQ came in before the period selected, we won't count it here.

This means some POs you won in this period might not be counted in this number (i.e. we DON'T count a PO you won if its RFQ came in before the period selected).

Why?

We do this to make sure the win rate shown in this report is as accurate as possible. If we counted a PO but not its RFQ/quote then the win rate would be incorrect (too high).

For the same reason, when we see an RFQ and its PO but we cannot see your quote on ShipServ, we will add a "balancing" quote to your quote count to make the quote rate and win rate accurate.

Let's see two examples. Today is August and you set the period of the report to the month of May only:

• An RFQ received in April, quoted in May and won in May – this May order is not counted (the RFQ will not count in the funnel as the RFQ is outside the period of the report, so the quote is not counted either, nor is the order)

• An RFQ received in May, quoted in June and won in July – this July order will be counted (because the RFQ was received in the period of the report, does not matter that the quote and order were done after the period)

Direct POs

Where your PO was received without preceding RFQ on ShipServ, we count this as a DIRECT order.

Direct orders are not shown in this number – they are shown in a separate box on the Sales funnel.

• Drop Off Report

• Drop Off Report - RFQs

• Drop off Report - Quotes

  The number of quotes you have lost.
  
  It's the difference between the quotes and PO numbers in the Sales Flow box.
  
  The value is ShipServ's best estimate of the value of your lost quotes.

  Important note on data confidentiality

  We take supplier and buyer confidentiality very seriously (we are held to tight contractual obligations and in addition we could not run our business if this obligation was compromised).

  As a result:

  • We will not show the value of individual RFQs which make up this total

  • We will not show any number which is not aggregated (i.e. it will not be possible to trace back to an individual supplier's data)

  • In cases where this is at risk you will see this box disappear and no data shown

   

• Time to Quote

  Orders won by quickest quote – your quotes

   

  Of just your competitive quotes which have an order issued on them, the % which were won by the supplier who issued their quote first – this could have been you or another supplier.

   

  How often are you the quickest?

   

  Of just your competitive quotes, this is the % that you were the quickest.

   

  We don’t show here if you won or lost these.

Time to Quote Examples:

• Order 1

Quickest won

• Order 2

Quickest did not win

• Order 3

Quickest won

• Order 4

Quickest did not win

If these were the only 4 quotes you made in the period you have selected then:

• Quotes won by quickest – 50%

• How often are you the quickest – 75%

• Price Sensitivity

• Orders won by lowest quote – your quotes

  Of just your competitive quotes, the % which were won by the supplier whose quote was the lowest price – this could have been you or another supplier.

  How often are you the lowest?

  Of just your competitive quotes this is the % that you were the lowest.

  We don’t show here if you won or lost these.

  Example

Order 1

Lowest won

Order 2

Lowest did not win

Order 3

Lowest won

Order 4

Lowest did not win

If these were the only 4 quotes you made in the period you have selected then:

• Quotes won by lowest price – 50%

• How often are you the lowest – 75%

Less than 100% of line items quoted
This is of all competitive quotes regardless of the % of line items quoted. So if a quote only has 1 of the 10 line items completed then we will still compare this quote against the other quotes from other suppliers.