Privacy Policy 

 

Hong Kong harbour with tourist junk-1

1. Introduction

ShipServ understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website and want you to be confident that any personal information collected from this website will continue to be used in accordance with our obligations and your rights under the law.

By visiting https://www.shipserv.com (the “Site”) you accept and consent to the practices described in this Privacy Notice. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately

In this Privacy Notice we are following the letter and spirit of the guidelines set out by the UK information Commissioner’s Office. Please read this Privacy Policy carefully and ensure that you understand it

2. Who we are

We are a company registered in England and Wales with Company number 03982107 and our registered office is at The Clockwork Building, 45 Beavor Lane, London W6 9AR.

We are registered with the Information Commissioner’s Office under registration number Z495425X and you can view our registration details here: https://ico.org.uk/ESDWebPages/Entry/Z4954 25X

Our Data Protection Officer is Tristan Chapman and she can be contacted by email at dpo@shipserv.com or by Post at the registered office address set out above. We will notify users and the Information Commissioner’s Office within 72 hours of discovering any security breach.

3. What information will we collect

Our Website will only collect and use personal data in ways that are described here, and in a manner that is consistent with our obligations and your rights under the law.

“Personal data” means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to us via our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”).

To put it very simply ‘Personal data means any information about you that enables you to be identified. While it covers the obvious items such as your name and contact details, it also covers less obvious information such as identification numbers. Depending on your use of our Site, we may collect some or all of the following:-

  • Name;

  • Date of birth;

  • Gender;

  • Business or company name;

  • Job title;

  • Profession;

  • Contact information such as email addresses and telephone numbers;

  • Demographic information such as post code;

  • Financial information such as credit card/debit numbers;

  • IP address;

  • Web browser type and version;

  • Any other information or data you provide to us (e.g. filling out a form or email);

  • Operating systems;

  • A list of URLs starting with a referring site, your activity on Our Site, and the site you exit to;

4. What we do with your information and how we use it

We use it to:-

  • Deal with you and your company;

  • Make contracts with you and/or your company;

  • Process contracts;

  • Provide after-sales service;

  • Service current and potential users of ShipServ;

  • Send you information on ShipServ’s products and services;

  • Assist third parties in carrying out certain activities, such as processing and sorting data, monitoring how customers use the Site and issuing ShipServ’s emails. Third parties are not allowed to use your personal information for their own purposes. For these purposes your details may be transferred outside the European Economic Area.

  • Complete administrative tasks, and that may mean your information is sent to other companies for that purpose;

  • Send to carefully selected analytics vendors who provide ShipServ with various report and tools to help with product engagement, sales and marketing activities.

5. What does this Policy cover?

This Privacy Policy applies only to your use of our Site. Our Site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.

6. Your Rights

i. As a data subject, you have the following rights under the GDPR, which this Policy and our use of personal data have been designed to uphold:

a. The right to be informed about our collection and use of personal data. This Privacy Policy should tell you everything you need to know but you can always contact us to find our more or to ask questions using the details in Part 8; b. The right of access to the personal data we hold about you. Part 7 will tell you how to do this; c. The right to rectification if any personal data we hold about you is inaccurate or incomplete (please contact Us using the details in Part 8 ); d. The “right to be forgotten” – This means the right to ask us to delete or otherwise dispose of any of your personal data that we have. e. The right to restrict (i.e. prevent) the processing of your personal data; f. The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation); g. The right to object to us using your personal data for particular purposes; and h. Rights with respect to automated decision making and profiling.

ii. If you have any cause for complaint about our use of your personal data, please contact us using the details provided in section 8 and we will do our best to solve the problem for you. If we are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.

iii. For further information about your rights, please contact the Information Commissioner’s Office www.ico.org.uk

7. How Can I Access My Personal Data?

If you want to know what personal data we have about you, you can ask us for details of it and for a copy of it. This is known as a subject access request. We will send you any request for information in a suitable electronic format within 20 working days. To make a request please use the contact details set out in Part 8 below and note there will be normally be no charge made to you for this.

i. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.

ii. Normally, we aim to provide a complete response, including a copy of your personal data within the 20 working days. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.

8. How Do I Contact You About My Personal Data?

To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details:

Email: dpo@shipserv.com Telephone number: +44 203 051 0250 Postal Address: The Clockwork Building, 45 Beavor Lane, London W6 9AR. All enquiries should be for the attention of Tristan Chapman; Data Protection Officer.

9. How Do We Use Your Data and Ensure the Security of Your Personal Information?

i. All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with our obligations and safeguard your rights under the GDPR at all times.

ii. Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate business interests. Specifically, we may use your data for the following purposes: a. Providing and managing your Account; b. Providing and managing your access to our Site; c. Personalising and tailoring your experience on our Site; d. Supplying our products and/or Services to you (please note that we require your personal data in order to enter into a contract with you); e. Personalising and tailoring our products and/or Services to you; f. Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by clicking the ‘Unsubscribe’ link in our emails. g. Analysing your use of our Site and gathering feedback to enable us to continually improve our Site and your user experience.

iii. With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and/or telephone and/or text message and/or post with information, news and offers on our products and/or services. We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that we fully protect your rights and comply with our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003. (“PECR”).

10. How and Where Do We Store Your Data?

i. We only keep your personal data for as long as we need to in order to use it as described above in Parts 4 and 9 above, and/or for as long as we have your permission to keep it.

ii. Some or all of your data may be stored outside the UK. If We do store data outside the EEA, as set out in Part 4, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the GDPR.

iii. Data security is very important to Us, and to protect your data we have taken suitable measures to safeguard and secure data collected through our Site. Our approach to information security is constantly evolving and continually reviewed.

iv. We may compile statistics about the use of our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.

11. How Can You Control Your Data?

i. In addition to your rights under the GDPR, set out in Part 6 you may be given options to restrict our use of your data. In particular, we aim to give you strong controls on our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from us which you may do by unsubscribing using the links provided in our emails and at the point of providing your details.

ii. You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.

YOU MAY RESTRICT OUR USE OF COOKIES. FOR MORE INFORMATION, SEE OUR COOKIE POLICY.

12. Changes to Our Privacy Policy

We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.

This privacy policy was last updated in September 2020.