Seeing a block screen? Don't worry, you'll be up and running in a matter of minutes!
Are you seeing a block screen? 🚫
When clicking on the respond link from an invite or transaction email, you might see a screen like this preventing you from logging in. Don't worry, this article will help guide you through your next steps.
Note: If you see a blank screen it's likely you'll be using an old and unsupported browser. In this case you will need to update your browser to the latest version. See here for more details and help on how to update your browser.
When your company doesn't have an admin user
In order to access your transactions an admin in your team will need to create a new user account. The invite will be sent to your transaction email address. Just tap the resend invite button, follow the instructions and create an account in just a few taps!
Once registered, the admin will be able to invite other members of the team to join. Click here to learn more about how to invite users.
🚨 Important: The admin will be responsible for your company account with access to billing and subscription information. We suggest using individual professional email addresses, which you have access to, for your user accounts.
When you have not been invited to join your company account
If you have not yet been invited to your company's account and try to access a transaction you may see a block screen and won't be able to log in. The most common cause of this is when you have been cc'd as the direct contact on a transaction.
To get access ask any of your colleagues to invite you. Click here to learn more about how to invite users.
If you don't yet have a personal user account on ShipServ, when invited by a colleague you'll be asked to set one up. Just follow the steps
Why can't you use your old ShipServ login?
We're building out a whole new platform to make all your trade simpler and easier. You'll no longer have shared or different logins for different products, instead a personal user account that will give you access to the whole of ShipServ.
Seeing the login screen but can't log in?
To ensure the your account is kept secure we require you to verify your account. Only once you have a verified account will you be able to log in. We'll send you a verification email, just tap the link in the email to verify your account!
Already verified your account? Just tap the forgotten the password button and follow the instructions.