Can't log in? Don't fear we'll have you back in just a few…
Are you trying to log in and seeing an error like the one above? There are a number of reasons why you may be unable to log in. Follow the steps below to help resolve your issue.
Step 1: Verify you're using the right credentials
When logging into the ShipServ Network please ensure you're using your new ShipServ user account. Your credentials for the new ShipServ Network are not the same as ones you may have had previously (e.g. SmartSupplier, Old ShipServ, etc…).
If you've never set up an account on the new ShipServ Network then ask a member of your team to invite you. Click here to learn more about to how invite users.
Resolved? Great, glad we could help 👍
Still need help? Continue to Step 2 ⬇️
Step 2: Reset your password
Follow the instructions here to reset your password.
Resolved? Great, glad we could help 👍
Still need help? Continue to Step 3 ⬇️
Step 3: Confirm you verified your account
As the final step when previously creating your account we sent you a verification email. Search your inbox for an email with the subject "Verify your email" and tap on the link to verify your account. Once verified you'll be able to log in.
Resolved? Great, glad we could help 👍
Still need help? Continue to Step 4 ⬇️
Step 4: Get in touch
Send us a message in the chat and our ShipMates will get back to you. Login issues are usually simple to solve!