SmartSupplier and StartSupplier End of Life

The below article details out everything you need to know…

• Decommissioning dates

• SmartSupplier and StartSupplier access

• How to switch to and start using Trade

• SmartSupplier versus Trade Business feature comparison

Decommissioning Dates

The withdrawal will be gradual, effective from the dates set out below. As of the 31st March 2022 suppliers will no longer be able to log into or trade via SmartSupplier or StartSupplier. To ensure operations may continue please ensure that you have made the switch to 'Trade'.

SmartSupplier or StartSupplier Access

As of the 31st March 2022 suppliers will no longer be using SmartSupplier or StartSupplier to trade. To continue trading you will need to switch to use our new solutions, Trade Business and Trade Basic.

What you'll see in SmartSupplier

If you try to access SmartSupplier from 01 April 00:00 GMT you will see the following upgrade prompt. You will not be able to upgrade. Clicking 'Yes' will prompt you to switch to Trade Business.

If you click 'No' the prompt will be dismissed and you will remain disconnected (the status bar will show as 'Disconnected').

To learn more on how to make the switch to Trade Business, click here.

What you'll see in StartSupplier

If you try to log into StartSupplier from 01 April 00:00 GMT, you will see a page similar to the one below. To access your documents, use the links to Trade (trade.shipserv.com/…) from previous transaction emails.

How to switch to and start using Trade

We have created a Webinar to outline and introduce the switch and new features in the Trade Platform - please watch it below

If you've already set up your account in Trade and have access, skip to step 2 for details on what to do next.

Note: The user accounts for accessing Trade are not the same as the ones you used for SmartSupplier and StartSupplier. You will need to create new user accounts.

Note: If you are unsure whether your account is already activated, get in touch with our support team.

Step 1: Activating your account on Trade

If you've not yet activated your account (Supplier TNID), you'll need to complete our onboarding process. The onboarding process takes just a few minutes. Follow the steps below to active your account.

1. Nominate an admin set up your account. This should be an individual with sufficient permissions to act on behalf of your organisation, not a shared login. For more information on what a user account is, click here.

2. Get in touch with our support team and ask them to activate your account - let them know the TNID and who the admin is. You can via email them at support@shipserv.com or by clicking the chat button in the bottom right-hand corner.

3. The admin will receive an email with a link where the admin can create their user account. Follow the on-screen instructions.

4. Upon creating your account, for security you'll receive a verification email. Just click on the button to verify your account.

Once the admin has created and verified their user account they will be able to login and access trade for that TNID.

Step 2: Inviting other users

Once the admin has created their user account they can invite other users and set their permissions. You can add and manage users from the company settings.

For more information see the below help articles…

• How to invite users - click here

• User permissions - click here

Step 3: Start trading…

You can start trading right away. SmartSuppliers (now Trade Business) will be able to view and search all documents. StartSuppliers (now Trade Basic) will continue to access their documents via links on transaction emails.

Here's some other help articles you might find helpful…

Notifications

• Company Transaction Notifications - click here

• User Notifications - click here

   

Trade

• Transaction Statuses - click here

• New Supplier Part Number field - click here

• Line Item Attachments and Document Library - click here

• Confirming orders - click here

• Adding additional charges - click here

Trade Business Only

• Searching transactions - click here

• Buyer Filtering - click here

• Pricing Bar (Last Price Quoted) - click here

SmartSupplier versus Trade Business Comparison

The table below provides an overview of features that are available in Trade Business and what features were available in SmartSupplier

Historic Owners from Smart Supplier: If you'd like to retain the owners from historic transactions in Smart Supplier, contact your account manager. This will be provided as a one-off service at the point you migrate over to Trade Business.

Transaction History: If you'd like to have more of your transaction history available in Trade please get in touch with your account manager. Pricing will be determined by the volume of transactions.